She needs to approach the housing team to make a homelessness application asap they will most likely have a duty of care.
If it is late in the day or at the end of the week, you can call the phone line to report a vulnerable person, and this will establish if she has a social worker.
Also – Shelter has a legal helpline that is open seven days a week, they will be able to confirm her legal rights and may be able to advise on what she should do on the day.
You can also look at https://www.gov.uk/civil-legal-advice
Her GP can refer to her council’s Housing team via the local council phone line. They will assess her for emergency accommodation through the local council; this consideration will be fast-tracked due to her health status.
Check if you can get Statutory Sick Pay (SSP) https://www.gov.uk/statutory-sick-pay
If not, you may be entitled to benefits, so check and apply as soon as you can. Check here https://benefits-calculator.turn2us.org.uk/AboutYou to see what benefits you can apply for.
There is also information on applying for New Style ESA here
The government has put a hold on all new evictions for 3 months, and it is always worth discussing your situation with your landlord. For more information on your rights as an employee, check here https://www.acas.org.uk/coronavirus
And for housing advice, check the Shelter website https://england.shelter.org.uk/housing_advice/coronavirus#Rent_payment_problems
The government has said that landlords will not be able to start eviction proceedings for at least the next three months. The best thing to do is work out how to get our rent account back up to date as soon as possible.
We might need to look at our budget and see what we can save, so we can offer to pay off a little each week over a few months. Even if evictions don’t happen now, the courts could swing into overdrive once the government gives the green light and we just don’t need that hassle.
For Universal Credit claimants, landlords might try to recover unpaid rent direct from the government, which means even lower benefit payments each month.
More from Shelter here: https://england.shelter.org.uk/housing_advice/coronavirus#Rent_payment_problems