We have clear pricing structures in place to ensure customers understand their agreement. We are members of the Plain English campaign and ensure all our materials receive their crystal mark.
At the time the agreement is signed the customer is taken through the contract in detail so that they understand the key terms and conditions.
This includes the total amount payable.
We go to great lengths to ensure that every customer understands the terms of their agreement and the ‘rent to own’ proposition.
If a customer has a query, we encourage them to discuss it with the store manager of their nearest store. There is also a customer help line.
We fully respect and apply all relevant laws in all aspects of the agreement, including the rights to cancel.
If the customer opts to take optional service cover, they benefit from No Quibble Returns and Start Where You Left Off services that help customers with payment problems.
Customers have the right to pay off their account early.
The price charged is calculated by the method required by the consumer credit act.