Gas flame

What can I do if my energy supplier goes bust?

Energy suppliers have been dropping like flies – but what does it mean for us as customers?

First of all, we shouldn’t panic. In the UK there’s an independent energy regulator known as Ofgem, and it’s there to protect us if our supplier goes bust. This means we won’t be left without gas or electricity and our previous payments are protected.

Things to remember:

  • Ofgem will automatically move us to a new supplier
  • We should record our meter readings – take a photo or note it down with the date
  • Make a note of our balance and the date of our last bill. Save copies if we have them
  • Don’t cancel Direct Debits – our new supplier will be in touch to explain what’s going to happen

We’ll be placed on a tariff that might be more expensive than we were paying before. We should ask our new energy supplier if they have a cheaper deal (we’re not tied to them either). See Ofgem’s website, or call them on 020 7901 7295.

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