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Services available to PA Housing Residents


We’re aware that the pandemic created severe challenges, with many of you losing your job or struggling to find work. We want to help you where we can.

Whether you:

  • Have recently lost your job
  • Have been out of work for some time
  • Are looking to change careers or for a different job

We can help to support you.

There is support available including face-to-face or group training, helping you to start your own business as well as on-demand, online support. Whatever works for you, we might have the solution.

One resident, who attended a project which helped her start her own business, said: “I really don’t know how I could ever thank the trainers enough for their advice, help and kind words. I can’t thank PA Housing enough, either. I know you’ve been offering this course for some years now, but for me it came at the right time in my life.”

If you think we could help you, email your name and address to the Community Investment Team at

Offering Digital Skills training to you

PA Housing are here to help you gain access to digital skills through a partnership with a training provider, We Are Digital (WAD).

Through WAD we offer free support on essential IT skills and advice on how to access services online, such as:

  • Video call friends and family
  • Using social media such as Facebook (including internet safety)
  • Arranging GP appointments by video
  • Online banking
  • Filling out government forms – online and on the phone (benefits such as Universal Credit).
  • Register and use My PA to help manage their home.

Email or phone 0300 1232221

Do you need help with welfare benefits?

Maybe you aren’t sure you’re claiming everything you’re entitled to.

Are you affected by or worried about the benefit cap or under-occupancy charge? Have you had a claim turned down and need assistance to appeal? Are you wondering if you should claim Universal Credit?

Our Tenancy Sustainment Team is here to help.

They offer support with:

  • Benefit checks
  • Applying for benefits
  • Appeals
  • Universal Credit claims
  • Benefit cap
  • Under-occupancy charge
  • Discretionary Housing Payments

So far this year the team have assisted 1,500 customers and have claimed more than £3.3m extra in Welfare Benefits for them.

You can contact the team in a number of ways: / My PA / by calling us on 0300 123 2221

You can view examples of some of the issues that the team deal with here.

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